Cancellations are sometimes unavoidable. Please give us at least 48 hours of notice by phone (not email) if you need to reschedule or cancel your appointment.
We offer flexibility with a 48-hour or more notice. As long as you notify us by 48-hours, no fees are incurred. If cancellation is less than 48 hours, the $100 is deducted from your deposit. At our discretion, we may agree to credit this payment against your account if the work is re-scheduled to start within three months of such cancellation.
Sessions begin at the agreed time. If it looks like there’ll be a minor delay, please phone us before beforehand and there will be some flexibility, otherwise payment for the session begins at the agreed time.
If you engage us to work at a particular location and access is restricted, we reserve the right to charge for the lost time and our expenses.
To keep the momentum going, we ask that you redeem all the hours of a pre-paid Package within three months of purchase.