We value your time, our time and the service that we provide. Unfortunately the services we offer are not like a 15-30 minute appointment – we block out at least 4 hours, so last minute cancellations cost us dearly if we are unable to re-fill the appointment.
We require 48-hours’ notice for all cancellations via a verbal phone call to avoid the cancellation fees. If you have questions or need to cancel, please call me at: 0425 335 537.
We are happy to reschedule your appointment and will retain your deposit to secure your new booking. However, If you cancel or postpone a booking more than 3 times, your deposit will be forfeited.
Late Start or No Show:
Sessions begin at the agreed time. If it looks like there will be a minor delay, please phone us before beforehand and there will be some flexibility, otherwise, payment for the session begins at the agreed time.
The organiser shall wait at the client’s home 15 minutes past the time of the appointment. After 15 minutes, the client shall be considered a no-show, and charged for the session.