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How to Deal With Toxic Clients
It’s not practical to ‘fire’ every single client or person who causes you grief: Especially if the problem is your own lack of assertiveness and unwillingness to protect your boundaries. Sometimes you want to say no, sometimes you want to say ‘go’ – but what you end up doing (much to your frustration) is putting up with it.
Step 1: An Ounce of Prevention
Step 2: Recognise that it’s Not About You
Step 3: Ignore or Redirect the Toxicity
Step 4: Get to the Root Cause
Step 5: Set Boundaries
Step 6: Straight Talk
Step 7: Bless and Release
Plus, you’ll also get these valuable handouts + tools that you can download or print off to apply what you’ve learned.
WORKSHEET: Use this Worksheet to identify toxic clients and decide on and organise strategies you will implement to deal with them effectively.
ACTION CHECKLIST: Checklist to Help You Deal with Toxic Clients
CALENDAR: 30 Day Done for You Action Plan
RESOURCE DIRECTORY: 21 resources that can make the process much easier and more painless – as well as help you improve communication so there are fewer complaints.