Our Working Policies
We reserve the right to change these Terms of Service from time to time, in which case we will post the revised Terms of Service on this website.
The terms ‘we’, ‘us’, ‘our’ and ‘COMPANY’ refer to Clear & Clutterfree, registered Australia. The term ‘you’ and ‘yourself’’ refers to the Client.
We provide education as needed, as well as coaching and practical assistance for all areas of residential decluttering and organising, including paper management and home office systems.
Each practical session is a minimum of 3 hours at your place. All packages include a customised strategy to reduce clutter and create a useful, organised space. You will be guided by us, however, all final decisions are to be made by you.
Changes in organising habits occur over time. The client understands that lasting results will require regular practice or multiple organising sessions. Failure to implement and maintain those systems suggested by the organiser shall not be construed as a failure to provide adequate services on the organiser’s part.
We abide by the Codes of Ethics of our Professional Association, Institute of Professional Organisers (IOPO).
We respect your privacy. All information received from you is confidential. If requested, Clear & Clutterfree will provide a signed Confidentiality Agreement.
We will never discard your belongings without your permission.
Any concerns or complaints need be identified by the client before Clear and Clutterfree leaves the site. If any realistic expectation can not met within the available time, we will schedule a complimentary session to make the necessary adjustments.
What's Not Included
We do not remove unwanted items to charity, the tip or recycling stations. However, we can arrange removal of unwanted items via 3rd parties, and assist in providing you with quotes.
Supplies are not included. Clients’ cover the costs of supplies such as storage containers, labels, file folders, etc
You understand that while coaching is supportive and empowering, it is different from counselling and does not replace counselling for grief, depression, trauma.
Bookings, Discounted Packages and Expiry
In order to secure your booking we require a deposit of $100 at the time that you book your appointment with us.
Payment for DIY action plan consultation must be received in full before the booking is finalised.
Packages are available at discount rates, when payment is made in full at the end of the first session. Each Package Plan purchase stands on its own. To keep the momentum going, we ask you redeem all the hours in your package within 3 months of purchase. No extensions or refunds will be given for unused time.
Payment is expected at the time of service unless other arrangement have been made. We accept Cash, Direct Bank Deposit, VISA and Paypal.
Overdue accounts will be subject to a service fee and a late charge of $10 per week. This will be accrued for payments more than 14 days overdue.
Some ways where the client can help make the process more efficient and stay within budget; the client should:
- make prior arrangements as necessary (childcare, rescheduling other responsibilities, etc.) to reduce interruptions during the scheduled time with the organiser/s.
- be on time for each scheduled appointment and prepared to work for the full session.
- make clear decisions to purge, sell or repurpose non-essential items.
- complete “homework” assignments as much a possible, before the next session.
- be open minded about suggestions from Clear & Clutterfree staff.
Cancellations & Late Starts
We value your time, our time and the service that we provide. Unfortunately the services we offer are not like a 15-30 minute appointment – we block out at least 4 hours, so last minute cancellations cost us dearly if we are unable to re-fill the appointment.
We require 48-hours’ notice for all cancellations via a verbal phone call to avoid the cancellation fees. If you have questions or need to cancel, please call me at: 0425 335 537.
We are happy to reschedule your appointment and will retain your deposit to secure your new booking. However, If you cancel or postpone a booking more than 3 times, your deposit will be forfeited.
Late Start or No Show:
Sessions begin at the agreed time. If it looks like there will be a minor delay, please phone us before beforehand and there will be some flexibility, otherwise, payment for the session begins at the agreed time.
The organiser shall wait at the client’s home 15 minutes past the time of the appointment. After 15 minutes, the client shall be considered a no-show, and charged for the session.
Clear & Clutterfree has full public liability and professional indemnity insurance. Whilst every care will be taken with client’s possessions during the session, accidents sometimes occur. We cannot take responsibility for the damage or loss of any items. It is the client’s responsibility to ensure that their home insurance is up to date and sufficient to cover any potential breakages.
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