How it works

S,ummary of Our In-Home Assessment

  1. Initial consultation – free, 20 minutes, by phone
  2. In-home assessment
  3. Quote/Estimate for practical assistance
  4. Set dates for Home Organisers to visit and undertake the project with you
  5. Small good will deposit to secure your booking

    Clear & Clutterfree Home Organising Process

    We provide a free, NO obligation, initial phone consultation up to 20 minutes.

    If you wish to proceed after the Initial Consultation and we think we can help you, we will schedule an in-home assessment which costs $195. This fee is necessary to cover the cost of travel and assessing the complexity of your home organising needs. There is no obligation to proceed after we provide the assessment and consult.

    In the in-home assessment we will discuss your needs, wishes, challenges and more. We will provide you expert tips to get you started.

    If we feel that we can help you, we will let you know the next steps and go through our Terms and Conditions with you. After the home visit we will provide you with a quote and general outline of what we will do as we  undertake your Home Organising project. 

    If we don’t think we can help you in your situation, we will offer suggestions of where you may find the right help for you, if we can. (We will only take on clients we believe we can help effectively.)

    Home organising and/or de-cluttering can take between half a day to five days or it can be done gradually over a few weeks or months. On average, we spend about 3-5 days or (20-40 hours ) on a whole house. The process can be speeded up by bringing on more consultants, but all consultants will be charged at the same rate. 

    Our Fees

     Our Process

    1. Initial consultation – free, 20 minutes, by phone
    2. In-home assessment 
      • The consultation will include a brief tour of  the space that needs help. 
      • Discussion your needs, wishes, challenges and more.
      • Expert tips to get you started.
    3. Quote/Estimate for practical assistance
    4. On acceptance of the quote and terms of service, we set dates for Home Organisers to visit
    5. Small good will deposit to secure your booking.

    From the beginning of the Initial Consultation and through the Decluttering Journey with you, our Home Organisers put our expertise, time and dedication to work for you and we do our very best to meet your expectations.

    We view the process decluttering and organising as a journey that we embark on together.  We will need your guidance and we will consult closely with you before taking any actions.  Our preference is for you or your delegate to be on the premises with our consultants, so that we can regularly consult you, show you our progress, and seek your agreement as we proceed.

    Payment

    We will email you an invoice that includes a link to pay through our secure website with Paypal or any credit card.

    As soon as you finalise the payment you will be sent emailed a receipt.

    We also accept electronic bank transfers, please state your name in the reference, and send us confirmation of your payment. We will send you a receipt as soon as receive confirmation of payment.

    Our Cancellation Policy

    We require a minimum of 48 hours notice to change or cancel your booking with us.

    Changes or cancellations with less than 48 hours will incur the full service fee.

    Generally, there is no charge for cancellations with more than 48 hours notice. 

    Why is our policy so strict?

    When you book Clear and Clutterfree, Karen and her team commit to your home organisation and don’t book other jobs. If you cancel with less than 48 hours notice, there is no way to replace your booking and the consultants will lose income.

    For further questions, please contact Karen on 0425 334 537

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