Cancellation Process

1.Objectives and Background

At Clear & Clutterfree, we strive to deliver top-notch service in a timely fashion, while maintaining an atmosphere that allows us to continue operations.

However, when a client cancels without providing sufficient notice, it hinders our ability to serve other clients and affects our profitability. To be fair to all parties, we have established a cancellation policy that outlines the procedure for cancelling and the associated fees. This policy seeks to clearly communicate all potential costs that come with our services.

2.Cancellation Process

We understand situations can arise in which you must cancel your appointment. Due to limited appointment availability, we request that you cancel with adequate notice. This allows us some opportunity to reallocate that appointment slot.

You may cancel by contacting us:

• By phone or SMS 0425 334 537

We require a minimum of (2 days) or 48 hours’ notice for cancellation.

Cancellation fees will be deducted from deposits paid and/or invoiced separately.

3.Late Arrivals

Late arrivals will have their appointment time reduced to the same end time of the scheduled appointment for the same fee. Extension of time will be at the discretion of Clear & Clutterfree. If you are [15 minutes] late past your appointment time we will most likely have to reschedule/cancel the appointment, which is likely to incur the no show fee.

If you do not show up for your appointment you will incur the no show fee.

4.Cancellation Fee

• (a)   The cancellation fee is 50 % of the service fee.
• (b)   The cancellation fee will be charged by deducting from monies paid, including deposits, or via invoice. Non-payment will be treated as for any other invoice.
• (c)   The cancellation fee may be deducted from any deposit paid for [the appointment (if any).
• (d)   The cancellation fee is the sole responsibility of the client and must be paid in full within [7 days] of invoicing.
• (e)   No show fees are 100% of the [appointment] cost, and will be deducted from monies paid in advance or will be invoiced to you.
• (f)   No further bookings will be accepted until the cancellation or no show fee is paid.

5.Acceptable Reasons for Lowering Cancellation Fees

a)  We understand that plans may change due to uncontrollable and external circumstances. Missed appointments can be unintentional or may stem from an emergency. Therefore, cancellation due to some uncontrollable circumstances will not incur a cancellation fee. Having cancellation fees waived require approval from Clear & Clutterfree.

b)  If a scheduled session exceeding 4 hours needs to be reduced due to unexpected mental health problems, we may charge a minimum of 3 hours per organiser as a one-time exception. We are willing to assist you in any way possible if you require a break. However, please keep in mind that we cannot accommodate changes of heart by shortening a scheduled session.

6.Covid cancellation by client

Should you be directly impacted by Covid, or be a defined close contact, we accept you may need to cancel your appointment with us at short notice.

Please let us know as soon as you practically can. You may be able to request to have the appointment online instead, should you be well enough to do so. Please endeavour to provide at least 24 hours’ notice, but if you’re given late notification we will reschedule.

7.Covid cancellation by Clear & Clutterfree

Should Clear & Clutterfree be required to cancel your appointment due to the owner or staff being directly impacted by Covid, or being a defined close contact, we may need to cancel your appointment at short notice, or provide an online alternative appointment should we be well enough to do so.

We will always endeavour to provide at least 24 hours’ notice, but if given late notification ourselves, we will reschedule at a time convenient to you.  

8.Booking Fee

To reserve your appointment, a 50% session deposit is required to secure your booking. We will send a text message either the day before or on the morning of your appointment to confirm your reservation.

9.Booking Deposit Refund

Please note that the booking session fee is typically non-refundable, though we may consider returning the deposit in extraordinary circumstances, as determined by us at our discretion.

Should appropriate notice be given, we will refund any deposits received to secure the appointment.

10.Laws May Override Policy

We adhere to the laws in NSW. If there are any changes in the law or the implementation of special regulations that override the terms in this policy (such as pandemic regulations), we will comply accordingly.

11.Questions

We believe that a strong client-business relationship is based on mutual understanding. If you have any questions about our cancellation policy, please reach out to us at 0425 334 537.