Terms of Service
Clear & Clutterfree (ABN: 52 153 104 363) is based in Sydney, NSW, Australia.
1. Scope of Services
1.1 General Services
Clear & Clutterfree provides in-home organising, decluttering, downsizing, and related support services. Services are tailored to each client and may vary depending on individual needs and circumstances.
1.2 Types of Services
- Decluttering and downsizing support
- Home and storage organisation
- Unpacking and home setup
- Paperwork sorting and organisation
- Deceased estate assistance
- Donations and responsible removal guidance
1.3 Storage Products
- Clients are encouraged to use suitable items they already have where possible.
- Clear & Clutterfree does not source or purchase products on behalf of clients.
- General recommendations may be provided, including where to purchase items online.
- All purchasing decisions and transactions remain the responsibility of the client.
1.4 Third-Party Services
Where required, referrals or general suggestions for third-party providers may be offered. Any third-party services are separate and engaged at the client’s discretion. Clear & Clutterfree is not responsible for their services or outcomes.
1.5 Client Decisions
All decisions regarding items, removal, donations, and final outcomes remain the responsibility of the client. Final decisions are made by the client.
1.6 Nature of Services
Services are organisational and practical in nature and do not replace legal, financial, medical, or psychological advice.
1.7 Additional Time
Additional time required beyond the agreed session may be charged accordingly.
2. What’s Not Included
The following items and services are outside the scope of Clear & Clutterfree’s services unless otherwise agreed in writing.
Where appropriate, referrals or general suggestions for third-party providers may be offered. Any third-party services are separate and engaged at the client’s discretion, and Clear & Clutterfree is not responsible for their services or outcomes.
2.1 Cleaning and Repairs
- General cleaning, deep cleaning, or specialised cleaning services
- Repairs, maintenance, or handyman services
2.2 Waste Removal
- Large-scale removal or tip runs
- Handling of hazardous, unsafe, or restricted materials
2.3 Heavy or Unsafe Items
- Lifting or moving items that exceed safe manual handling limits
- Situations that pose a safety risk to staff or clients
2.4 Specialist Advice and Appraisals
- Legal, financial, medical, or psychological advice
- Valuations or professional appraisals
2.5 Decision-Making Responsibility
Clear & Clutterfree provides guidance and support; however, all decisions remain the responsibility of the client.
3. Fees and Payments
3.1 Service Rates
Service rates are provided at the time of booking and may vary depending on the scope of work, location, and number of organisers required.
3.2 Minimum Session Time
A minimum session time applies to all bookings. Where a session is shortened for non-emergency reasons, the minimum charge still applies.
Additional time required beyond the agreed session may be charged accordingly.
3.3 Deposits
- A deposit is required to secure your booking.
- In some cases, full payment may be required in advance.
- Deposits are generally non-refundable, as they secure time, scheduling, and preparation.
- Deposits may be applied to a rescheduled session where sufficient notice is provided.
- If a deposit is not received within the stated timeframe, the booking may be released.
3.4 Payment Terms
- Payment is due on the day of service unless otherwise agreed.
- Invoices must be paid within the stated timeframe.
- Outstanding amounts must be settled before new bookings can be confirmed.
- Clear & Clutterfree reserves the right to pause or decline future bookings where accounts remain unpaid.
3.5 Additional Costs
- Travel fees may apply depending on location and are discussed and agreed beforehand.
- Additional organisers may be required depending on the scope of work.
- Costs for products or third-party services are separate unless stated otherwise.
4. Cancellations and Rescheduling
4.1 Notice Required
At least 48 hours’ notice is required to cancel or reschedule a booking.
4.2 Short-Notice Changes
Changes requested within 48 hours are treated as cancellations. Short-notice reschedules are limited and subject to availability.
4.3 Cancellation Fees
- 48+ hours’ notice: no fee applies.
- Less than 48 hours’ notice: a 50% fee may apply.
- No-shows: the full session fee may apply.
- Fees reflect time reserved and preparation already completed.
- Any applicable fees may be deducted from your deposit or invoiced separately.
4.4 Late Arrivals and Shortened Sessions
- Late arrivals do not extend the session time.
- If you are more than 15 minutes late without contact, the session may be cancelled.
- If a session ends early for non-emergency reasons, the minimum session charge applies.
4.5 Illness and Exceptional Circumstances
If you are unwell or there is an emergency, please provide as much notice as possible. Reschedules or fee adjustments in these circumstances are considered at Karen’s discretion.
Where Clear & Clutterfree needs to reschedule due to unforeseen circumstances, reasonable notice will be provided.
5. Client Responsibilities
5.1 Access and Participation
The client must provide safe and reasonable access to the property and be available to make decisions during the session where required.
5.2 Decision-Making
Final decisions remain the responsibility of the client, including what is kept, donated, relocated, or removed.
5.3 Valuables and Important Documents
Clients must identify and set aside cash, jewellery, personal documents, and sentimental items before or during the session.
5.4 Disclosure of Risks
The client must advise Clear & Clutterfree of any known safety concerns, access issues, pests, mould, or structural risks that may affect the session.
5.5 Children, Pets, and Other People
The client must ensure that children, pets, and other people on the premises do not interfere with the safe delivery of services.
5.6 Payment Obligations
The client is responsible for paying all agreed fees, deposits, travel charges, and approved expenses connected with the service.
6. Safety and Service Conditions
6.1 Safe Working Environment
Services are provided on the basis that the environment is safe and suitable for work. If conditions are unsafe, services may be paused or discontinued.
6.2 Right to Refuse or Pause Services
Clear & Clutterfree reserves the right to refuse, pause, or discontinue services where safety concerns, access issues, or other conditions prevent work from being carried out safely.
6.3 Hazardous Conditions
Services will not be carried out in environments involving hazardous materials, excessive mould, pests, or structural risks.
6.4 Manual Handling Limits
Work is limited to safe manual handling practices. Items that are too heavy or unsafe to move require alternative arrangements.
6.5 Impact on Fees
Where a session is paused or ended due to safety or access issues, charges for time already allocated still apply.
7. Liability
7.1 Reasonable Care
Clear & Clutterfree provides services with reasonable care and skill. Organising work involves handling a wide range of items, and there is an inherent risk of minor movement, wear, or disruption during the process.
7.2 Client Responsibility for Items
Clients remain responsible for their belongings at all times, including identification, handling decisions, and outcomes relating to removal, donation, or relocation.
7.3 Damage or Loss
To the extent permitted by law, Clear & Clutterfree is not liable for accidental damage, loss, or breakage that may occur during the organising process, except where caused by negligence.
7.4 Third-Party Services
Any third-party services are separate and engaged at the client’s discretion. Clear & Clutterfree is not responsible for their services or outcomes.
7.5 Indirect Loss
To the extent permitted by law, Clear & Clutterfree is not liable for indirect or consequential loss, including loss of time, opportunity, or value.
7.6 Limitation of Liability
To the extent permitted by law, liability is limited to the amount paid for the services provided.
7.7 Australian Consumer Law
Nothing in these terms excludes, restricts, or modifies any rights or remedies available under the Australian Consumer Law or any other applicable legislation.
8. Agreement to Terms
By confirming a booking, you agree to these Terms of Service.
These terms may be updated from time to time. The most current version will be available on this page.
These terms are governed by the laws of New South Wales, Australia.
