Cancellation Policy

1. Cancellations and Rescheduling

• At least 48 hours’ notice is required to cancel or reschedule a session.
• Please contact Karen by SMS or phone on 0425 334 537.
• Changes requested within 48 hours are treated as cancellations.
• Short-notice reschedules are limited and subject to availability.

2. Cancellation Fees

• 48+ hours’ notice: No fee applies.
• Less than 48 hours’ notice: A 50% fee applies.
• No-shows: The full session fee applies.
• Cancellation fees reflect time reserved and preparation already completed.
• Fees may be deducted from your deposit or invoiced separately.
• Future bookings may not be confirmed until outstanding amounts are settled.

3. Late Arrivals and Shortened Sessions

• Late arrivals do not extend the session time. The full fee still applies.
• If you are more than 15 minutes late without contact, the session may be cancelled.
• If a session ends early for non-emergency reasons, a minimum 3-hour charge per organiser applies.

4. Illness and Exceptional Circumstances

• If you are unwell, please provide as much notice as possible.
• An online session may be offered where suitable.
• Reschedules or fee adjustments for illness or emergencies are considered at Karen’s discretion.
• For sessions over 4 hours, a reduction to a minimum 3-hour charge may be applied once if a client becomes overwhelmed during the session.

5. Deposits and Refunds

• A 50% deposit is required to secure your session.
• For some bookings, such as larger projects or vacant properties, a 100% deposit may be required.
• Deposits are generally non-refundable.
• With sufficient notice, a deposit may be credited toward a rescheduled session.
• Refunds are considered in exceptional circumstances.

6. Australian Consumer Law

Nothing in this policy excludes, restricts, or modifies any rights or remedies available under the Australian Consumer Law or other applicable legislation.