Frequently Asked Questions
How it works
How far in advance should I book?
It’s best to book 1–2 weeks ahead, especially for longer sessions or team support.
We’ll always try to fit you in when we can.
Can I book just one session?
Yes. Many clients start with a single session to see what feels right.
There’s no pressure to commit beyond what you need.
Do I need to clean or tidy before you arrive?
Not at all.
You’re booking support because things feel overwhelming—we don’t expect perfection.
Can someone else be there during the session?
Of course.
Whether it’s a support person, family member, or friend—you’re welcome to have whoever makes you feel most at ease.
Our approach
What you might think vs. what it’s really like
What people often think
Just cleaning or tidying up
A declutterer who throws things out
A stylist focused on Pinterest-perfect spaces
Someone who works alone while you’re not involved
A minimalist pushing you to let go of everything
What it’s actually like
A supportive partner helping you make thoughtful decisions
Calm, practical guidance through spaces you’ve been avoiding
Emotional support during times of change or overwhelm
Creating systems that suit your space and routine
Working with you, at your pace — never rushed or judged
Organising as an Investment in Productivity and Well-Being
Decluttering doesn’t just change your space—it can shift how you feel. Here’s how:
Reduced Stress
A tidy, calmer space can ease anxiety and help you breathe a little easier.Emotional Relief
Letting go of items tied to the past can gently lighten emotional load.Better Focus
With fewer distractions around you, it’s easier to think clearly and stay on track.
Decluttering is an investment in your emotional well-being—and a way to create a lighter, more balanced environment that supports you day to day.
Preparation
What type of support do you provide?
We support clients through a wide range of organising needs — whether you’re downsizing, moving, or simply wanting to feel more in control of your space. Here’s how we can help:
Everyday Organising
Focused support for spaces like linen cupboards, laundry areas, kids’ zones, and entryways
Establishing functional systems and calm routines that suit your lifestyle
Product suggestions — only if needed, we like to encourage clients to use what you already have
Transitions & Moves
Unpacking and setting up after a move or renovation
Pre-move decluttering to reduce what you take with you
Compassionate support for deceased estate clear-outs
Preparing for property inspections — with both practical and aesthetic insight
Sentimental & Emotional Support
Gently sorting sentimental items with respect and care
Calm guidance through emotional or complex decisions
Encouraging meaningful progress — at your pace, without pressure
Paperwork & Admin
Organising paperwork, bills, and keepsakes
Creating simple, long-term systems to help you stay on top of thing
Donation & Disposal Guidance
When it’s time to let things go, we offer:
Support with donation drop-offs, where practical
Help coordinating ethical disposal if needed
Advice on recycling, rehoming, and sustainable options
This is always handled with care and respect for your values and the items involved.
What can I expect in a session?
What We Do
Hands-on support to sort and simplify your belongings — step by step, together
Create or refine systems that fit your lifestyle and the way you actually live
Help with lifting, moving, or shifting items (up to 20 kg), safely and respectfully
We encourage clients to use what they already have and suggest containers or products only if they genuinely add value
The Support You Can Expect
A calm space to talk through options like donating, repurposing, recycling, or letting go
Encouragement, structure, and support — a steady pace, without judgement or rush
Do you supply containers or boxes?
Storage Solutions – If You Need Them
We don’t carry stock or sell products — but we’re happy to suggest practical storage options if needed.
Whenever possible, we’ll repurpose what you already have to keep things simple, affordable, and tailored to your space.
If you’d like help sourcing items, we can guide you on where to find affordable and effective solutions locally or online.
Support & Letting Go
Will you make me get rid of things?
Never.
All decisions are yours. We offer guidance—not pressure.
What if I feel overwhelmed or stuck?
That’s completely normal.
We’ll pause, check in, and move at a pace that feels manageable.
Can you help with sentimental items?
Yes.
We handle emotional items with care and respect—always supporting, never rushing.
Can you help me sell items?
While we don’t handle sales directly, we can absolutely support you in getting started. That may include:
Identifying what’s worth selling versus better to donate
Guidance with taking simple, quality photos that attract interest
Guidance with writing clear, appealing descriptions
Exploring platforms like Facebook Marketplace, Buy, Swap & Sell groups, Gumtree, or eBay
Offering practical tips so the process feels less overwhelming
Our role is to help you feel organised, supported, and clear about your next steps—whatever you choose to keep, donate, or sell.
Pricing & Travel
What Types of Sessions Do You Offer?
✅ Standard Session
From $330 – 1 organiser
Perfect for focused work in a single area—like a wardrobe, pantry, or home office.
Structured support with clear steps and practical progress.
🌿 Reset Session
From $375 – 1 organiser
More space for reflection, emotional pacing, or layered decisions.
Ideal if you’re easing into the process or working with sentimental items.
🤝 Double Support Session
From $690 – 2 organisers
Best for larger spaces, faster momentum, or extra physical support.
Two organisers working side-by-side for smoother progress.
📌 How Sessions Work
Each session is tailored to your space, goals, budget, and lifestyle preferences.
We plan together, so your time is used in the way that matters most to you.
Travel Information
📍 Our Travel Zones
1. Standard Metro
Within 40 km (up to 1 hour round trip from Ashfield, 2131)
Includes suburbs like Bondi, Coogee, Chatswood, North Ryde, Hurstville, and Parramatta
No travel fee — included in your session rate
2. Extended Metro
40–60 km or 1–2.5 hours round trip
Examples: Loftus, Menai, Blacktown
A $40 flat travel fee applies
3. Beyond Metro
Over 60 km or more than 2.5 hours round trip
Custom travel rates apply (usually from $60+) based on distance and accessibility
Examples: Engadine, Wollongong, Blue Mountains, Central Coast
We’ll confirm the full rate before booking.
