Terms of Service

1. Length of Service

1. No Minimum Sessions:
There is no requirement to commit to a set number of sessions. We offer flexible options to accommodate your needs, whether you prefer pay-as-you-go or have a prepaid package.

2. No Obligation:
Feel free to use our services as long as you need them. There is no obligation to continue beyond what is necessary for you.

3. Tailored Service:
Our services are customized to fit your unique needs, ensuring a personalized experience that meets your specific requirements.

2. Scope of Work

1. Initial Review and Consultation:
Prior to service commencement, we will conduct a consultation to assess your needs, preferences, scope of work, scheduling, and any specific requirements.

2. Customised Plan:
Together, we will create a tailored plan to meet your unique needs.

3. Implementation:
We will collaborate throughout the process to put the plan into action and achieve your organising goals.

Decluttering and Organisation Services

4. Downsizing | Rightsizing and Decluttering:
We provide assistance with decluttering and organising, including sorting, categorising, and implementing storage solutions.

5. Coaching and Declutter Support Calls:
We offer 30-minute motivational calls to support your decluttering efforts. These sessions are designed to provide personalised guidance, encouragement, accountability, and practical tips to help you stay focused and motivated throughout your decluttering journey. Calls are charged at the hourly rate in 15-minute increments.

6. Paperwork Sorting:
Our service includes efficient organisation of your paperwork.

7. Deceased Estate Clearance:
We offer sensitive and efficient support for clearing estates.

Moving and Setup Services

8. Moving Preparation:
We assist with decluttering and packing to ensure a smooth move or sale.

9. New Home Setup:
We help with unpacking and setting up your new home to make it comfortable and organised.

Specialised Support Services

10. Support Services for Chronic Disorganisation

We provide compassionate assistance in managing possessions for those dealing with chronic disorganisation, or hoarding tendencies. Our support is tailored to help you regain control of your space and life.

Additional Services

11. Donation Coordination:
We will remove donations that are size-appropriate and handle the donation on your behalf. This is limited to one trip per session. Please note that donations, once removed, are not recoverable.

12. Small Furniture Assembly:
We assemble small furniture following manufacturer instructions and standard practices. Specific preferences will be considered. The Service Provider will exercise care during the assembly process, but is not liable for any damages to the furniture or surrounding areas unless caused by negligence. Additional charges for furniture assembly may apply.

13. Light Cleaning:
We perform light cleaning of the premises during sessions. Additional cleaning services will require a separate agreement and associated fees.

14. Rubbish Removal:
Removal of household rubbish generated during the organising process. Excessive waste removal may incur additional fees. We can recommend expert rubbish removal services if required.

15. Supplying Storage Products:
We can recommend and provide quality storage products to suit your needs. If you’re unable to shop in person, we encourage you to shop online. These products may be available at an additional cost, which will include a shopping fee or markup. Clients must review and agree to the total cost before any purchases are made.

3.  Out-of-Scope Services

1. Deep Cleaning:
Clear & Clutterfree is not equipped for deep cleaning and may recommend other services or products for this purpose.

2. Selling Items:
We can assist with taking photos of items to be sold, but the client is responsible for managing all items that will be sold or given away.

3. Medical or Financial Advice:
We do not provide financial or medical advice.

4. Heavy Lifting and Moving Large Items:
While we can assist with organising and decluttering, we do not provide services involving heavy lifting or moving large furniture and appliances. Professional movers should be contacted for these needs. We can recommend trusted moving services if required.

4.   Business and Service Hours

.1. Regular Hours:
Our business hours are from 9 a.m. to 5 p.m., Monday through Friday.

2. Contacting Us:
Please keep calls and text messages within these hours so we can provide you with the best assistance.

3. After-Hours Service:
If you require our services outside of regular hours, additional fees may apply for weekends and public holidays. Please contact us for more details and to arrange these special services.

4. In-Person Sessions in Sydney:
In-person sessions within Sydney require a minimum of 3 hours.

5. In-Person Sessions Outside Sydney:
For locations outside of Sydney or where travel exceeds 45 minutes, a minimum of 4 hours is required.

5.   Fees, Payments, and Reimbursements

1. 1. Charges: Clear & Clutterfree charges in AUD.
   2. Billable Services: Our billable services include:
      • Meeting the client at their location (an initial meeting fee applies, which will be deducted if a package is purchased)
      • Hands-on organising and decluttering
      • Telephone coaching and decluttering support
      • Reports, phone calls, and text messages beyond the initial assessment or appointment-related communication
      • Work done on behalf of the client that does not require face-to-face interaction, such as research, will be discussed and agreed upon if required.
   3. Exclusions: Our fee does not include products, supplies, or third-party services such as skip bins or rubbish removal. An additional 20% fee is charged if we purchase products, boxes, or supplies for you, covering the time it takes to acquire them.
   4. No Charge Services: There’s no charge for working out appointment times, providing feedback, or sending brief emails.

5.1  Payment Terms

1. 1. 1. A balance of payment is expected at the end of the service, including any travel fee.
      2. We accept direct bank transfers, credit cards, cash, and PayPal.
      3. We may increase our fees from time to time, but we will notify you in advance of any increase.

5.2  Travel Reimbursements

1. 1. 1. Travel Fee: We’ll establish a travel fee beforehand, if necessary, to cover fuel, tolls, parking, mileage, and some of our time before beginning.
      2. Free Travel Allowance: The first 30 kilometers in either direction, or 90 minutes of total travel time, are free of charge. Any travel time to and from your location exceeding this limit may result in an additional fee.
      3. During Session Travel: If travel is required during the session, such as to and from a storage unit or between locations, $1 per kilometer will be charged.
      4. NDIS Coverage: NDIS will cover the cost of our services for self-managed or plan-managed participants, including travel expenses. If there is a shortfall, the client will need to cover it.
      5. Accommodation: Should accommodation be required for longer jobs at a distance, a flat fee of $150 per night will be charged for each organiser to cover accommodation and meals.

6.  Deposits, Quote Validity, and Package Expiry

1. 1. Deposit: A deposit is required to secure your first booking with Clear & Clutterfree.
   2. Prepaid Package Offer: A prepaid package offer is valid for 7 days.
   3. Prepaid Discount Package: A prepaid discount package is valid for 6 months and cannot be transferred.

7.  Late Payment

1. 1. Administration Fee: A fee of $20 for administration may be levied on payments that are overdue by more than 7 days. Additionally, 2.5% fortnightly interest will be charged, unless alternative arrangements have been made with us in writing.
   2. Collection Costs: If you don’t pay your invoice on time and a collection agency or law firm gets involved, you’ll have to pay for all the associated costs, including commission fees and legal fees.
   3. Legal Action: Additionally, if the client takes legal action due to a breach of this agreement, they are entitled to recover their legal fees and expenses.

8.  Working Together Safely

1. 1. Safety First: The safety of everyone working together is paramount.
   2. Responsibility for Pets and Children: To ensure a safe environment, please make sure that animals and small children are not present during sessions.
   3. Reporting Unsafe Conditions: Please inform us if any situation is unsafe, such as:
      • Tripping hazards
      • Presence of dangerous animals
      • Any recent infectious diseases
   4. Preparing the Environment: We kindly request that the following items are removed or securely locked away before we arrive:
      • Firearms or other weapons
      • Illicit drugs, prescription medications, syringes, and/or other dangerous items
      • Items of high monetary or sentimental value
   5. Session Adjustments: If a scheduled session exceeding 4 hours needs to be shortened due to unexpected mental health concerns, we may charge a minimum of 3 hours per organiser as a one-time exception. We are here to support you and can provide breaks as needed. However, please understand that we cannot accommodate changes of heart by shortening a scheduled session.

9.  Commitment to a Respectful Environment

We are committed to maintaining a respectful, inclusive, and supportive environment. We have a zero-tolerance policy for hate speech, bullying, harassment, and any form of abusive behaviour. All clients, subcontractors, and staff must treat each other with kindness, and respect, ensuring a welcoming environment for everyone. Violation of these terms may result in the immediate termination of services.

1. 1. Respectful Interactions: All clients, subcontractors, and staff must treat each other with kindness and respect. Open communication is encouraged, and any disagreements should be approached with understanding.
   2. LGBT Inclusivity: We are committed to being inclusive and supportive of LGBT individuals. All interactions must reflect this commitment, ensuring a welcoming and respectful environment for everyone.
   3. No Hate or Bullying: We have a zero-tolerance policy for hate or bullying. Bullying is unreasonable behaviour that creates a hostile environment. This includes, but is not limited to:

• • • Verbal Abuse/Teasing: Insults or derogatory comments.
    • Exclusion/Isolation: Deliberately leaving someone out of activities or consistently favouring one staff member over another.
    • Humiliating Behaviour: Actions or words intended to embarrass.
    • Micromanaging: Excessive control or criticism.

By engaging with Clear & Clutterfree, you agree to uphold these standards and contribute to a positive and respectful working environment.

10.  Privacy

1. 1. We agree to handle any personal information you provide to us solely for the purpose of performing our obligations under this agreement.
   2. We may collect your name, address, and contact details.
   3. We may collect information about any relevant disabilities and/or illnesses to better cater to your needs.
   4. We may collect personal and professional emergency contact details.
   5. Our privacy policy can be viewed here.
   6. Your information will be kept confidential even after the professional relationship is over.

11.  Cancellations or Rescheduling Your Appointment.

If you wish to cancel or reschedule a pre-booked appointment with us, you must inform us at least 48 hours before the scheduled appointment time.

12.  Late Notice Cancellation Fee

If you cancel or change your appointment within 48 hours of the appointment time, a cancellation fee equivalent to 50% of your session’s full rate will be applied. However, in cases of an emergency or suspected COVID infection, we will consider waiving this fee.

13. Timely Access and Delay Notifications

1. 1. Please ensure timely access to the address within 15-20 minutes of the scheduled appointment.
   2. In cases of delay, kindly notify us beforehand. The waiting period is a maximum of 15–20 minutes. After 15-20 minutes, the client shall be considered a no-show and will be subject to full charges for the missed session.
   3. Our full cancellation policy can be found here.

14.  Working Together Effectively

1. 1. Requesting Services: You have requested our services to provide guidance, support, and assistance with the organisation and/or decluttering of your home by: i. Sending us an email and accepting our quote; ii. Confirming acceptance by telephone iii. Making a full or partial payment
   2. Cooperation: To facilitate the decluttering, organising, and tidying up of your home, as well as assisting with your paperwork, we require your cooperation in providing the necessary information for a personalised service. This is a collaborative activity, and our aim is to ensure that your living space is orderly and efficient.
   3. Communication: Please speak up if at any time you feel uncomfortable or unsafe.
   4. Readiness: Ensure you are ready to work when a professional organiser arrives.
   5. Participation: The outcomes depend on your level of participation, willingness to purge or donate, decision-making abilities, and how well you follow through on suggestions provided. Active participation and follow-through are crucial for achieving the best results.
   6. Trust and Guidance: We request that you trust our capabilities and avoid providing excessive guidance. Too much direction may impede our productivity. Confidence in our skills will help us serve you better. We may feel uneasy if your expectations are overly demanding.

15.  Third-party Services

1. 1. Separate Agreements: If you choose to use services from a third party, it will be a separate agreement from ours.
   2. Finding Services: We can help you find third-party services through our research efforts.
   3. No Responsibility: We accept no responsibility for the quality or delivery of third-party services.

16.  Warranty & Indemnification

1. 1. Insurance Coverage: Our Professional organisers are covered by Professional Liability (PL) and Public Indemnity (PI) Insurance.
   2. Indemnification Agreement: By engaging our services, you agree to indemnify Clear & Clutterfree’s employers and/or contractors, keeping them harmless against all legal claims arising from circumstances beyond the control of the Professional organizers.
   3. Responsibility for Possessions: You, the client, hold the responsibility for all decisions concerning the movement, management, destination, and destruction of your possessions.
   4. Exceptions to Indemnity: This indemnity does not apply to any claim caused by Clear & Clutterfree’s negligence or a breach of this Agreement.

17.  Dispute resolution and feedback

1. 1. Dispute Resolution: In case of any disagreement between the parties involved in this Agreement, it shall be resolved through discussion and negotiation in good faith by both parties with the aim of reaching a mutually acceptable solution.
   2. Contact Information: Please do not hesitate to contact Karen immediately at 0425334537 or via email at [email protected].
   3. Feedback Response: We strongly believe that respectful discussions are crucial in resolving any issues or concerns. You can rest assured that we will respond to your feedback or complaint within 48 hours.

18.  Australian Consumer Law

The services provided by Clear & Clutterfree are bound by Australian Consumer Law Rights and any liability relating to them. It is important to note that this agreement cannot override any of your legal entitlements under Australian Consumer Law Rights.

19.  Liability

1. 1. Limited Liability: Even if there is anything in contrast, to the maximum extent allowed by law and considering your Consumer Law Rights, our liability will not cover indirect or consequential losses. The total amount we could be held responsible for under this Agreement is limited to the repayment of the Price you paid.
   2. No Warranties: Except for your legal rights, the services that are provided to you come without any warranties, be they implied or expressed.

20.  Governing Law

The governing law for this Agreement is New South Wales, Australia, and it is construed accordingly.

21.   Acceptance