Working Policies

Clear & Clutterfree

Professional Affiliation

Clear & Clutterfree adheres to the professional Code of Ethics as governed by the Institute of Professional Organisers.

Service Offered

I provide practical assistance in all areas relating to residential decluttering and systemising – this includes paper management and home office system optimisation.

Organising Supplies

If purchasing or researching supplies outside of a hands-on organising session is required, the hourly rate will apply, with a one hour minimum charge, plus the cost of supplies. I am more than happy to use you what you already have.

Client Privacy

I will keep all Client information, both business and personal, confidential at all times. Clear & Clutterfree consultants will continue to preserve Client confidentiality after the conclusion of the professional relationship. More information see our PRIVACY POLICY.

Bookings

I charge a non refundable $100 deposit or 25% (whichever is greater), with the balance charged 24 hours before services commence. The deposit will be deducted from the FINAL invoice.

Minimum Time

Sessions are typically scheduled for the minimum of 3-hours. We like to start on time and finish on time. If we decide to continue, sessions will be charged at the hourly rate.

Late Starts or Non-Attendance

In cases of slight delay, kindly notify me on 0425 334 537. Waiting periods are allowed for a maximum 15 minutes. After 15 minutes the Client shall be considered non attending and will be subject to full charges for the missed session.

Payment & Fees

I charge a non refundable $100 deposit or 25% (whichever is greater), with the balance charged 24 hours before services commence. 

  • Fees are $100 per hour (minimum 3 hours if located in Sydney).
  • Travelling (within Sydney) and insurances are included within the hourly fee 
  • Payment is due, in full 24 hours before services commence, unless an alternate agreement has been established. 

Limited Liability

Clear & Clutterfree retains full public liability and professional indemnity insurance – I am happy to provide policy details.

We take the greatest of care regarding our customers’ personal and professional belongings during each session, but this doesn’t mean accidents don’t happen. Though we place a significant emphasis on ensuring your belongings are just the way they were, Clear & Clutterfree cannot take any responsibility for any damage or loss of any items.  It is thus the Client’s own responsibility to ensure their home insurance is updated and sufficient should any breakages occur.

Health & Safety Measures

From the time our Clear & Clutterfree representatives arrive at the Client’s premises, to the time the session ends, it will be the Client’s responsibility to ensure the safety of our representatives.

It is also crucial for the Client to notify me of   any   health   and safety hazards, including mould, asbestos, severe dust, or any other threats. Furthermore, I expect to be notified of any weapons on site, for obvious safety reasons.

Anti-discrimination policy

I do not judge or discriminate on the basis of culture, colour, religion, gender, gender expression, age, disability, marital status, sexual orientation or mental health status.

We’re here for you

It’s OK to complain or give feedback. If you think a team member or myself did not take the right course of action, please communicate with me. Clear & Clutterfree is an open, honest and trusting space, where transparent feedback is well received.

I love hearing from my Clients. If you have any concerns, questions, or booking requirements, please contact me, Karen at 0425334537 or email enquiries@clutterfree.com.au.

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