Our Service Agreement

Clear & Clutterfree

Professional Affiliation

Clear & Clutterfree adheres to the professional Code of Ethics as governed by the Institute of Professional Organisers.

Service Offered

Clear & Clutterfree provides practical assistance in all areas relating to residential decluttering and systemising – this includes paper management and home office system optimisations.

Organising Supplies

If organising supplies are requested, the Client must reimburse the Professional Organiser (PO) for costs of organising supplies or products purchased on their behalf. For time spent purchasing supplies outside of a hands-on organising session, a personal shopping fee of $99 per hour will apply, with a one hour minimum charge. Personal shopping charge will apply to research for Client products. Reimbursement is due, in full, at the end of the organising session.

Client Privacy

Clear & Clutterfree will keep all Client information, both business and personal, confidential at all times. Clear & Clutterfree consultants will continue to preserve Client confidentiality after the conclusion of the professional relationship.

Bookings

In order to secure your booking we require a deposit of $100 at the time that you book your appointment with us.  This will be deducted from your final invoice.

Minimum Time

Sessions are typically scheduled for the minimum of 3-hours. We like to start on time and finish on time. If we decide to continue, sessions will be charged at the hourly rate.

Cancellation & Rescheduling

Clients may cancel or reschedule organising sessions up to 48 hours prior to their scheduled appointment. Cancellations within 48 hours are subject to a cancellation charge of 50% of the session fee. The cancellation fee may be deducted from the booking deposit.

Late Starts or Non-Attendance

In cases of slight delay, kindly notify us on 0425 334 537. Waiting periods are allowed for a maximum 15 minutes. After 15 minutes the Client shall be considered non attending and will be subject to full charges for the missed session.

Payment & Fees

Payment is due, in full, at the end of each consultation or organising session. Clear & Clutterfree accepts cash, credit cards or PayPal. Receipts are available upon request.

  • Fees are $99 per hour (minimum 3 hours if located in Sydney).
  • Additional organisers (if required) are $99 per hour/organiser.
  • Payment is due, in full, at the end of each organising session; unless an alternative mutual payment has been established.

Limited Liability

Clear & Clutterfree retains full public liability and professional indemnity insurance.

We always take the greatest of care regarding our customers’ personal and professional belongings during each session, but this doesn’t mean accidents don’t happen. Though we place a significant emphasis on ensuring your belongings are just the way they were, Clear & Clutterfree cannot take any responsibility for any damage or loss of any items.  It is thus the Client’s own responsibility to ensure their home insurance is updated and sufficient should any breakages occur.

Professional Recommendations

Clear & Clutterfree consultants will recommend products and services to fulfill their Clients’ organising needs. Clear & Clutterfree assumes no liability for product quality or workmanship of any other service professional, vendor, or organisation.

Health & Safety Measures

From the time our Clear & Clutterfree representatives arrive at the Client’s premises, to the time the session ends, it will be the Client’s responsibility to ensure the safety of our representatives.

It is also crucial for the Client to notify our   representatives   of   any   health   and safety hazards, including mould, asbestos, severe dust, or any other threats. Furthermore, our team expects to be notified of any weapons on site as well.

Anti-discrimination policy

Clear & Clutterfree does not and shall not discriminate on the basis of culture, colour, religion, gender, gender expression, age, disability, marital status, sexual orientation or mental health status.

We’re here for you

It’s OK to complain or give feedback. If we did not take the right course of action, tell us. Clear & Clutterfree is an open, honest and trusting space, where transparent communication is well received.

We always love hearing from our Clients. If you have any concerns, questions, or booking requirements, please contact Karen at 0425334537 or email enquiries@clutterfree.com.au.

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